Shipping policy

Shipping Policy

Welcome to Sundered Souls! Below you’ll find all the details about our shipping processes to ensure you have a seamless experience.

Processing Time

• All PREMADE items will be shipped next day and will arrive in 4-7 business days
• Please give PREORDERS a timeframe of 3-6 weeks (excluding weekends and holidays) after receiving your order confirmation email.

Shipping Rates & Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout.
• Please note that delivery times are estimates and may vary due to factors outside our control, such as customs processing or carrier delays.

Order Tracking

• Once your order has shipped, you will receive a tracking number via email. Use this number to follow your package’s journey.

The Customs, Duties & Taxes

• Sundered Souls is not responsible for any customs fees, duties, or taxes that may apply to international orders. All fees imposed during or after shipping are the responsibility of the customer.

Lost, Stolen, or Damaged Packages

• We are not liable for lost or stolen packages once they have been marked as delivered. If your package is damaged during transit, please contact us within at sunderedsoulsclothing@gmail.com with your order details and photos for assistance.